Notification activity provides the recorded context for customer communication sent through ScapeOne workflows.
Steps
- Open the related customer, booking, quote or invoice.
- Review the available activity or notification timeline.
- Check the subject or purpose, recipient, channel and displayed delivery result.
- Confirm the selected customer or contact details before sending a further message.
Important
A recorded attempt and a delivered message are different outcomes. Use the delivery information shown by the workflow when deciding whether to follow up.
Read the entry in context
Open the related customer, quote, booking or invoice before acting on a notification entry. Check who the message was for, which channel was used, when it was attempted and the delivery state ScapeOne recorded.
When delivery needs attention
Correct the active contact or recipient only after confirming it with the customer. A failed or unavailable delivery result does not prove that the customer never received a separate message outside ScapeOne.