Workspace notification settings control the configured providers and options shown to authorised users. They are separate from an individual customer's communication preferences.
Steps
- Open Settings and select Notifications.
- Review the provider, sender and template options available to the workspace.
- Use an available test action only with an approved recipient.
- Save configuration changes, then review the relevant communication workflow before relying on it.
Troubleshooting
If a message cannot be sent, check the workspace provider configuration, recipient details, preferences and the delivery result recorded on the related workflow.
Who can change these settings
Notification configuration is workspace-wide and normally visible only to authorised users. Test only with an approved internal or test recipient, because provider, sender and template changes can affect later customer communication.
Diagnose the right layer
Check the provider or template configuration when a workflow-wide result is failing. Check the specific recipient, preference and activity entry when only one customer message is affected.