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Luisa Voice

Set up Luisa Voice

Configure the connected phone number, hours, call behaviour, permissions and privacy controls for Luisa Voice.

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Last updated 29 Sep 2026

Luisa Voice can answer incoming calls only when Voice is enabled and an active phone number is connected.

Before you begin

You need access to AI Assistant or Louisa Voice settings, and an active phone number must be connected for Luisa to receive calls.

How to configure Luisa Voice

  1. Open AI Assistant and select Louisa Voice.
  2. Review the General settings and enable Voice when your provider and phone number are ready.
  3. Set the business or office hours and after-hours behaviour that apply to callers.
  4. Review call routing, callback notifications, permissions and privacy options.
  5. Save the settings.

What happens next

The settings page shows whether Luisa Voice is ready or whether a phone connection is still required.

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How Luisa handles customer calls

Understand the settings that control calls, transfers, callbacks, permissions and transcript storage.

Check availability with Luisa

Allow Luisa to offer and confirm available Site Visit appointments through the existing workflow safeguards.