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Luisa Voice

How Luisa handles customer calls

Understand the settings that control calls, transfers, callbacks, permissions and transcript storage.

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Last updated 29 Sep 2026

Luisa Voice behaviour is controlled by the Voice settings that your workspace enables.

What Luisa can do

  • Answer incoming calls on the connected active phone number.
  • Use the configured office hours and after-hours behaviour.
  • Follow the configured call-routing and callback-notification settings.
  • Use only the permissions enabled in the AI Assistant workspace.

Reviewing call activity

  1. Open AI Assistant.
  2. Open the Calls area in the Louisa Voice navigation.
  3. Select a call to review the available call information.

Privacy

Call recording and transcript storage are separate settings. Review them before enabling either option.

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Set up Luisa Voice

Configure the connected phone number, hours, call behaviour, permissions and privacy controls for Luisa Voice.

Check availability with Luisa

Allow Luisa to offer and confirm available Site Visit appointments through the existing workflow safeguards.