Office hours and after-hours options determine which configured voice behaviour may apply when a caller reaches the business number.
Steps
- Open AI Assistant and then Louisa Voice.
- Review the business or office hours shown for the workspace.
- Choose the available after-hours and call-routing behaviour that matches your business policy.
- Save, then review the caller-facing result and the number readiness.
Important
Do not assume an after-hours setting transfers or confirms work. Luisa remains limited by the enabled permissions and configured workflows.
What the hours control
Business hours control human-transfer availability and the office hours Luisa can quote to callers. Luisa can continue helping outside those hours according to the configured after-hours behaviour and enabled permissions.
Review the caller outcome
Check call routing, callback notifications and the business number after a change. Do not describe an after-hours setting as a booking confirmation, payment approval or guarantee that a staff member will answer.